Shipping Policy
Order Processing
At My Store, we begin preparing your order for shipment as soon as your payment is confirmed. The processing time usually takes 1-3 business days. Please note this timeframe can vary depending on product availability, order volume, weekends, holidays, or other operational factors. Orders containing multiple items may be dispatched separately, resulting in more than one package arriving to you.
Shipping Options and Fees
Shipping methods at My Store are tailored based on your delivery location, the items you purchase, and the package size. During checkout, you will see the available shipping options along with their estimated delivery times. Shipping fees are calculated specifically for your order and displayed clearly before you complete your purchase.
Any promotional shipping offers will be applied if you meet the eligibility requirements provided at checkout.
Delivery Time Estimates
Once your order has been processed, standard shipping typically requires 5-10 business days for delivery. The delivery times shown during checkout serve as general estimates and are not guaranteed due to various external factors.
Factors that can extend delivery include:
- Severe weather conditions
- Carrier service delays
- Customs processing for international shipments
- Public holidays
- High seasonal demand
- Transportation disruptions
- Other unforeseen events
Tracking Your Order
When tracking is available, My Store will provide your tracking details as soon as your order ships. Please be aware that carriers may take some time before the first tracking update appears.
Shipping Address Responsibilities
You are responsible for providing complete and accurate shipping information during checkout. Incorrect or incomplete addresses can lead to delivery delays, additional fees, or your package being returned to My Store.
Handling Delivery Challenges and Delays
Delivery timing can be affected by circumstances beyond our control, such as:
- Carrier service interruptions
- Inclement weather
- Customs procedures
- Public holidays
- High order volumes during peak seasons
- Transportation disruptions
- Incorrect address details
- Other unexpected conditions
Because of these variables, delivery dates should be viewed as estimates rather than guarantees.
Damaged Shipments
If your package arrives damaged, please contact My Store immediately at medivnina@gmail.com. You may be asked to send photographs of the damaged package, shipping label, and product to help us resolve the issue quickly.
Lost or Missing Packages
If tracking confirms your order was delivered but you cannot find it, contact My Store for assistance. We will investigate the tracking details and coordinate with the carrier to help locate your package.
International Orders
For international shipments, customs duties, import taxes, brokerage fees, or other charges may be applied by the destination country. These fees are the responsibility of the recipient unless otherwise specified.
Undeliverable Packages
Packages returned to My Store due to incorrect address information, failed delivery attempts, refusal of shipment, or other recipient-related issues may incur additional shipping or handling charges as permitted by law.