Return & Refund Policy
Return Eligibility and Timeframe
My Store accepts returns on most products within 30 days of delivery. Return requests submitted after this 30-day window will not be accepted unless otherwise required by law.
Conditions for Returns
To qualify for a return, products must meet all of the following:
- Be unused and in original condition, allowing for reasonable inspection
- Show no damage caused by improper use
- Be returned in the original packaging, when applicable
- Include all original accessories and components
- Match the original purchase order
Non-Returnable Products
The following categories are excluded from returns due to their nature or legal restrictions:
- Customized or personalized items
- Hygiene-related products
- Final-sale merchandise
- Other products restricted by applicable law
How to Request a Return
- Contact My Store customer support at medivnina@gmail.com before initiating a return.
- Provide your order details and explain the reason for the return clearly.
- Respond promptly to any requests for additional information or photos needed to evaluate your return.
- If approved, you will receive instructions on how to ship the return.
Return Shipping Costs
If you return an item because of personal preference, size, or change of mind, you will cover the return shipping expenses.
If the product you received is defective, damaged, or incorrect, My Store will provide instructions which may include coverage of return shipping costs.
Original shipping charges are generally non-refundable where allowed by law.
Refund Processing
Returned items are inspected upon receipt to confirm they meet return requirements.
Upon approval, refunds are issued back to the original payment method.
Refunds typically appear within 5-10 business days depending on your payment provider.
Damaged, Defective, or Incorrect Orders
If you receive a product that is damaged, defective, or incorrect, please contact My Store customer support immediately at medivnina@gmail.com.
You may be asked to provide photographs, packaging details, and your order information to expedite resolution.
Your Legal Rights
This policy does not limit any consumer rights or remedies required by applicable law.